![]() You can use this website to look up statements, find receipts, and pay taxes If you need further help, please reach out and we’ll help you as quickly as possible. The Treasurer's Office will correct your account when payment is received from the mortgage company. Monday-Friday 8:00 am to 4:30 pm (except holidays ). ![]() If you have refinanced your mortgage and you receive a tax bill that should be paid by an escrow account, put your new loan number on the bill and mail it to your new mortgage company. This will help you avoid paying the 10% late payment penalty. If your mortgage has been satisfied, notify the Treasurer's Office by calling (540) 853-2561 or by completing the: Notification of Mortgage Satisfaction form so your Real Estate Tax Statement will be sent to the address you designate. Please complete the Change of Address form. To dispute your valuation or assessment or to correct any other billing problem or error that caused your tax bill to be higher than it should be, you must apply for an abatement. It is the taxpayer's responsibility to notify the Treasurer's Office of address changes. A Real Estate Abatement is a reduction in the tax assessed on your property for the fiscal year. Tax bills are mailed the last week of August and February. The tax rate for real estate is $1.22 per $100 of the assessed value of the property. ![]() The due dates of these installments are: October 5 and April 5 of each year. Real estate taxes are payable in 2 installments. Failure to receive a statement does not relieve you of penalties, interest and fees. ![]() If you do not receive a statement and your real estate taxes are not paid by your mortgage company, please contact the Roanoke City Treasurer's Office at 54. ![]()
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